RESERVE

Frequently asked questions

From when will cancellation fees be charged?
Cancellation fees will be charged as follows:
・5 – 7 days before: 10% of room charge
・3 – 4 days before: 20% of room charge
・1 – 2 days before: 50% of room charge
・Same day (with notification) 80% of room charge
・Same day (without notification) 100% of room charge
* Cancellation fees may vary depending on reservation plan.
* Groups of 15 or more: please contact the hotel directly.
Do you offer children’s rates?
Yes, but they vary depending on age and the availability of food and bedding.
Children’s rates
・Elementary school age (same meals and bedding as adults): 70% of adult rate
・Elementary school age (children’s meals and bedding): 50% of adult price
・Preschool (age 3 – 5, sharing bed, no separate bedding): Facility usage fee of 2,200 yen (tax included)
・Preschool (age 0 – 2, sharing bed, no separate bedding): Free of charge
Are there any other charges in addition to room charge?
Adults (high school students and older) will be charged a separate bath tax.
This is 50 yen per person for day visitors, and 150 yen for staying guests.
How do I pay for my accommodation?
In principle, you will be asked to pay at check-out. We also accept credit cards (lump sum payment only). If you have a discount or complimentary stay coupon, please present it in advance at check-in. Please note that, depending on the details of your reservation, you may be required to pay at check-in, or may not be able to use a credit card.
If you have any questions, please contact us in advance.
What are your check-in and check-out times?
Standard check-in is from 15:00. and check-out is by 10:00 the next morning.
These times may vary depending on your reservation plan, so please check details.

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